Refund Policy

Effective Date: [10-23-2024]

At Fasoeronline (https://fasoeronline.com), we prioritize customer satisfaction and are committed to delivering high-quality services. This Refund Policy outlines the terms and conditions under which refunds may be issued.

Eligibility for Refunds

Refunds are available under the following conditions:

1. 1. 1. Service Non-Delivery: If we fail to provide the agreed-upon service, you are entitled to a full refund.
      2. Order Cancellation by Customer: If you cancel your order before our team begins processing it, you may be eligible for a refund. Please note that a processing fee may apply in such cases.

How to Request a Refund

To initiate a refund, please follow the steps below:

1. 1. 1. Contact our customer support team at [email protected] or call us at +8613544240120.
      2. Provide your order details, the reason for the refund request, and any supporting evidence (if applicable).

Refund Processing Time

Once approved, refunds will be processed within 3-10 business days. Refunds will typically be issued using the same payment method you used for the original purchase. In some cases, we may offer an alternative refund method at our discretion.

Non-Eligible Refund Situations

Refunds will not be provided in the following circumstances:

1. 1. 1. The service has been fully delivered as agreed upon and meets the specified quality standards.
      2. The refund request is submitted after the designated refund period has expired.
      3. The refund request does not comply with our terms and conditions.

Returning Products or Cancelling Services

For product returns or service cancellations, follow these steps:

1. 1. 1. Contact our customer support team to initiate the return or cancellation process.
      2. Provide the necessary details and adhere to any specific instructions provided by our team.

Note: Any product being returned must be in its original condition and packaging. Additional terms may apply based on the specific service or product purchased.

Changes to This Refund Policy

Fasoeronline reserves the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page, and the effective date will be updated accordingly.

Contact Information

If you have questions or concerns regarding this Refund Policy, please reach out to us:

• • • Email: [email protected]
    • Phone: +8613544240120
    • Office Address: Room 5020, 5th Floor, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong SAR

Hong Yunda Trading Limited is committed to providing exceptional service and ensuring your satisfaction with every purchase.